Few days back I visited with my gal to a Cafe Coffee Day (CCD) at canaught place, new delhi. While seated we noticed a big poster saying if your coffee comes without a smile take it free. And we just discussed if the coffee guy will really place it with a smile....
And this did not happen... Taking it lightly while paying at the counter as were in a bit hurry I told the person at billing counter that you guys announce to provide free coffee in case it misses a smile and was surprised to see an ignorant gesture.
I was just thinking that its better to try to apply such things without a publicity. For me this incident bought down the CCD's image...
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